Sales Loves Marketing
- Best for
- Small and mid-size teams that share inboxes such as sales@ or support@ and want to discuss emails without forwarding them
- Starting price
- $14 per user/month, billed yearly (Starter)
- Free plan
- ✗ No
- Free trial
- ✓ Yes
Missive is a team inbox and chat app built around email. It lets several people work from shared inboxes such as sales@ or support@, assign conversations, and discuss an email inside the thread instead of forwarding it.
Missive describes itself as "inbox collaboration for teams that run on email". Besides email, it brings SMS, WhatsApp, Facebook Messenger, Instagram messages and website live chat into the same inbox.
Who is Missive for?
Missive suits small and mid-size teams that answer customers, partners or prospects by email and keep running into the same problems: two people replying to one message, nobody replying at all, or a thread getting lost when its owner is away. Sales teams that share a sales@ inbox, agencies and customer support teams are typical users. Teams that want a full ticketing help desk may prefer a dedicated tool.
What are Missive's main features?
Shared inboxes and assignments
Each team gets a shared inbox, shared tasks and a space to talk. You can assign any conversation to a team or a person while the rest of the team can still see it. Any email can also become a task.
Comments, chat and shared drafts
Teammates comment inside an email thread, so the context stays with the message. Missive also has group, team and one-on-one chatrooms. Shared drafts let two people write and review a reply together before it is sent.
Channels beyond email
Missive's features page lists SMS, WhatsApp, Facebook Messenger, Instagram messages and a website live chat, plus custom channels for other message sources. All of them use the same assignment and comment tools as email.
Rules, templates and AI
Rules automate repetitive work such as routing or labelling. Canned responses with variable fields and managed team signatures keep replies consistent. The AI assistant drafts replies, translates, summarizes and can pull context from connected tools. Integrations and API and MCP access start on the Productive plan.
How much does Missive cost?
Prices checked on 31 October 2026 on Missive's pricing page, billed yearly:
| Plan | Price | Main limit |
|---|---|---|
| Starter | $14 per user/month | Up to 5 users, no integrations or API |
| Productive | $24 per user/month | Up to 50 users, adds rules, integrations and API |
| Business | $36 per user/month | Unlimited users, adds SAML SSO and advanced analytics |
There is no free plan. New teams get a 30-day free trial of the Productive plan without a credit card. Monthly billing is also offered; the pricing page marks yearly billing as 20% off.
What do users say about Missive?
Missive is rated 4.7 out of 5 on G2 at the time of checking. Reviewers most often praise team collaboration: private comments inside email threads, assignments and team spaces that keep inboxes quiet for people who don't need every message. Many also mention ease of use and the rules for triaging email.
The most common complaints on G2 are a learning curve for the more advanced features, search that makes older conversations hard to find, and missing features or integrations for specific workflows. Some reviewers say it took their team a few weeks to use the collaboration tools consistently.
When should you choose an alternative?
- You need ticketing, SLAs and a help centre. Look at a help desk such as Zendesk or Freshdesk.
- You want collaboration inside Gmail itself. A Gmail add-on such as Gmelius keeps your team in the Gmail interface.
- Messaging and chat matter more than email. Omnichannel inboxes such as Trengo or Intercom lean further toward chat and support.
Browse more customer support tools.
Key features
- Shared inboxes and team spaces. Each team gets a shared inbox, shared tasks and a space for discussion, with any email provider connected.
- Assignments. Assign a conversation to a team or a person while everyone else keeps visibility.
- Internal comments and chat. Discuss an email inside its thread, and use group, team or one-on-one chatrooms.
- Shared drafts. Write an email together and review it in real time before it goes out.
- Multichannel inbox. Handle SMS, WhatsApp, Facebook Messenger, Instagram messages, website live chat and custom channels next to email.
- Rules and canned responses. Automate repetitive workflows and reuse templates with variable fields.
- AI assistant. Drafts replies, translates and summarizes conversations, and can pull context from connected tools.
- Analytics. Tracks metrics such as reply time, handle time and messages received.
Missive pricing
| Plan | Price | Notes |
|---|---|---|
| Starter | $14 per user/month, billed yearly | For teams with simple needs. Up to 5 users. Email, SMS and social accounts, team spaces and inboxes, conversations and tasks. No integrations, API access or SSO. |
| Productive | $24 per user/month, billed yearly | Up to 50 users. Adds integrations, rules and automations, basic analytics and reporting, and API and MCP access. |
| Business | $36 per user/month, billed yearly | Unlimited users. Adds SAML SSO, IP restriction, advanced analytics and personalized team onboarding. |
Missive FAQ
Does Missive have a free plan?
No. Missive's pricing page offers a 30-day free trial of the Productive plan with no credit card required. After that you choose a paid plan.
How much does Missive cost?
On 31 October 2026, Missive listed Starter at $14, Productive at $24 and Business at $36 per user per month, billed yearly. A monthly billing option is also available.
Which channels does Missive support?
Email from any provider, plus SMS, WhatsApp, Facebook Messenger, Instagram messages, website live chat and custom channels, according to Missive's features page.
Is Missive a help desk?
Not in the classic ticketing sense. Missive keeps the email inbox at the centre and adds assignments, comments, rules and chat on top, so it suits teams that want to keep working in email.