Trengo’s omnichannel team inbox enables you to collaborate with colleagues and communicate efficiently with prospects & clients via all available communication channels, for example, Email, WhatsApp, Messenger, Telegram, Livechat, WeChat, Voice & SMS.
Trengo is a powerful solution to manage all your prospect, client, and team communication from one shared inbox. This way everyone can see exactly what is going on plus only have to go to one place instead of all the different communication tools.
Collaborate effectively with the Team inbox
Connect all your current communication channels like Email, Live chat, WhatsApp Business, Facebook Messenger, SMS, Voice, and more to the team inbox. Collaborate effectively by assigning conversations, tagging & mentioning colleagues.
Automate conversations with Chatbots
Automate conversations via channels like live chat, WhatsApp Business, Facebook Messenger, Telegram, WeChat, and more with the Trengo flow- and chatbots. Setting up chatbots will help you to qualify your leads/prospects before reaching out manually or fixing support issues with no human contact.
Trengo is a help desk software that brings the inboxes of different messaging platforms and social networks that increases team productivity and efficient communication with the client by unifying all communication channels on a team platform. You can receive emails, SMS, WhatsApp, Facebook Messenger, voice, live chat, and many more in one place.
Among the main benefits offered are Guarantee of quick responses to messages. Customers can stick to their preferred way of communicating with the company. Share notes, comments, and documents among team members. Support executives can handle multiple clients at the same time. It allows automating conversations through WhatsApp, live chat, Messenger, and Telegram. Facilitates integration with various third-party systems.
Trengo offers several plans and prices: The Grow plan costs € 15,- per month, the Scale plan costs € 35,- per month and the Enterprise plan costs € 60,- per month. These prices are for annual billing. If it is billed monthly, the prices are € 20,-, € 45,- and € 75,- per month respectively. They offer a free 14-day trial.
Trengo is suitable for all companies, from small business ventures to large companies, who want to work and communicate in the best way with potential clients, clients, teams, and colleagues. Trengo is easy to use and understand.
Among the main characteristics of Trengo are: alerts/escalation, automated routing, call center management, canned responses, chat/messaging, collaboration tools, communication management, community forums, contract (SLA Management), customer engagement, customizable branding, document storage, email distribution, email management, knowledge base management, known issue management, live chat, macros/templated responses, mobile access, multi-channel communication, self-service portal, social media integration, surveys & feedback, and ticket management.
Among the best known alternatives to Trengo are: Front, Freshdesk, Zendesk Support Suite, Intercom, HubSpot Service Hub, Hiver, Podium, LiveAgent, Zoho Desk, Userlike, Microsoft Outlook, LiveChat, Drift, 3CX, Salesforce Digital Engagement, Salesforce Essentials , LiveZilla, Salesforce Service Cloud, Genesys Engage, Slack, Bitrix24, Clickatell, Capacity, Vivantio, Elevio, and EngageBay.
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