Sales Loves Marketing
- Best for
- Teams on Google Workspace that share inboxes such as sales@ or support@ and want to manage them inside Gmail
- Starting price
- $19 per user per month (Meli)
- Free plan
- ✗ No
- Free trial
- ✓ Yes
Gmelius is a Gmail-based workspace for teams. It turns Gmail into a shared inbox where a team can assign, discuss and track emails, and it adds AI agents that sort, draft and route email for you.
When this page was first written, Gmelius was a mix of shared inbox, email tracking and a light CRM inside Gmail. Today its headline is about AI: Gmelius says agents handle the email work while the team supervises.
Who is Gmelius for?
Gmelius suits teams that live in Gmail and Google Workspace and share addresses such as sales@, info@ or support@. Sales and account teams use it to make sure no lead or client email goes unanswered. Support teams use it as a light helpdesk without leaving Gmail. If your team uses Outlook, Gmelius is not a fit, as it is built for Gmail.
What are Gmelius's main features?
Shared inboxes inside Gmail
You manage group addresses in Gmail. Team members see the same conversations, use shared labels and drafts, and can delegate emails. Shared inboxes start on the Growth plan.
Assignment, notes and automation
Emails can be assigned to a teammate by hand or by rule. Notes and @mentions let you discuss a thread without forwarding it. Automation rules act on incoming email, and shared templates keep replies consistent.
Meli and AI agents
Meli is what Gmelius calls an "AI Chief of Staff". It gives AI agents context about clients and the business, so they can triage email, draft replies, schedule meetings, follow up and escalate exceptions.
Analytics and integrations
Email analytics cover response times and SLAs. Gmelius connects with Salesforce, HubSpot, Slack, Trello, Notion, Zapier and Make, and offers an API, webhooks and MCP. CRM integrations need the Pro plan.
How much does Gmelius cost?
Prices checked on 31 October 2026 on Gmelius's pricing page:
| Plan | Billed yearly | Billed monthly | Main limit |
|---|---|---|---|
| Meli | $19 per user/month | $21 per user/month | Up to 5 users, no shared inboxes |
| Growth | $25 per user/month | $33 per user/month | Up to 50 users, 10,000 conversations a month |
| Pro | $40 per user/month | $50 per user/month | Unlimited users, 100,000 conversations a month |
| Enterprise | Custom quote | Custom quote | Minimum 50 users |
There is no free plan. A 7-day trial gives access to the Growth plan. Gmelius offers discounts of 30% to 50% for non-profits and education on annual plans for teams of 5 or more.
What do users say about Gmelius?
Gmelius is rated 4.4 out of 5 on G2 at the time of checking, from more than 700 reviews. G2's review summary says users most often praise ease of use and how well it manages team email inside Gmail. Reviewers say assigning and tracking emails becomes simpler.
The most common complaints on G2 are problems with email management, missing features, and speed, with some reviewers saying it slows down Gmail. Some reviewers also want a better mobile app.
When should you choose an alternative?
- You want a shared inbox outside Gmail, or across email, chat and SMS. Compare Missive or Trengo.
- You mainly need a CRM inside Gmail. Look at Streak.
- You need email tracking, scheduling and templates for sales. Look at Mixmax.
- You run a full support desk. Compare Freshdesk or Zendesk.
For more ways to sell from your inbox, read using Gmail to maximize your sales efforts.
Key features
- Shared inboxes. Manage group addresses such as sales@ or support@ from Gmail, with shared labels and drafts.
- Assignment and automation rules. Assign emails to teammates automatically and set rules that act on incoming messages.
- Notes and mentions. Add private notes to email threads and @mention colleagues without forwarding.
- Meli and AI agents. Meli, which Gmelius calls an AI chief of staff, gives AI agents context so they can triage email, draft replies and escalate exceptions.
- Email analytics. Reports on response times, SLAs and team email activity.
- Integrations. Connects with Salesforce, HubSpot, Slack, Trello, Notion, Zapier and Make, with an API, webhooks and MCP.
Gmelius pricing
| Plan | Price | Notes |
|---|---|---|
| Meli | $19 per user per month billed yearly, or $21 billed monthly | AI drafting, sorting, meeting scheduling and follow-ups. Up to 5 users and 5,000 email conversations a month. No shared inboxes or automation rules. |
| Growth | $25 per user per month billed yearly, or $33 billed monthly | Adds unlimited shared inboxes and shared labels, automation rules, auto-assignment, shared templates, SLA and email analytics. Up to 50 users and 10,000 conversations a month. |
| Pro | $40 per user per month billed yearly, or $50 billed monthly | Adds AI dispatching assistants, CRM integrations, webhooks, advanced team analytics, custom permissions and Gmail and Drive backups. Unlimited users, up to 100,000 conversations a month. |
| Enterprise | Custom quote, minimum 50 users | Adds bespoke AI assistants, custom integrations and reports, user provisioning and white-glove support, with no usage caps. |
Gmelius FAQ
Does Gmelius have a free plan?
No. Gmelius offers a 7-day free trial of its Growth plan. After the trial you pick a paid plan or the account is suspended.
How much does Gmelius cost?
On 31 October 2026 Gmelius listed Meli at $19 per user per month billed yearly ($21 monthly), Growth at $25 ($33 monthly) and Pro at $40 ($50 monthly). Enterprise is a custom quote for 50 users or more.
Does Gmelius work with Outlook?
Gmelius is built for Gmail and Google Workspace. Its site does not mention Outlook or Microsoft 365.
Is Gmelius a CRM?
Not on its own. Gmelius manages team email inside Gmail and connects to CRMs such as Salesforce and HubSpot on the Pro plan.