Sales Loves Marketing
- Best for
- Small and mid-size companies that want CRM, projects and internal chat in one flat-priced tool
- Starting price
- US$49 per organization/month, annual
- Free plan
- ✓ Yes
- Free trial
- ✓ Yes
Bitrix24 is an online workspace that combines a CRM, task and project management, team chat and video calls, a website builder and HR tools. Unlike most CRMs, it charges one flat price per organisation, with a user limit per plan, instead of a price per user.
Who is Bitrix24 for?
Bitrix24 suits small and mid-size companies that want sales, projects and internal communication in one place and would otherwise pay for several separate tools. The flat pricing makes it cheaper per person as a team grows within a plan's user limit. Teams that only need a focused sales CRM, or that value a simple interface over breadth, may find it busy.
What are Bitrix24's main features?
CRM
The CRM covers leads, deals, contacts and companies. Paid plans add sales pipelines, recurring deals, online payments and email, WhatsApp and telephony integration. Standard adds unlimited leads, invoices and estimates, web forms and e-signature. Professional adds sales automation, call tracking, email marketing and analytics.
Tasks and projects
Every plan includes tasks with Kanban and Gantt views. Standard adds unlimited projects and boards and task KPIs, and Professional adds time tracking and task automation. So the work you deliver after a sale can be planned in the same tool as the deal.
Collaboration
Chat, video calls, shared calendars and file storage are built in. Storage grows with the plan, from 5 GB on Free to 1 TB on Professional.
Sites, AI and apps
A website builder creates landing pages and online stores that feed the CRM. CoPilot is the built-in AI assistant. The newer Vibe+ plans add Vibecode, which builds custom apps from a written prompt, plus unlimited Market apps and REST API access.
Self-hosted option
Bitrix24 also sells an on-premise edition with source code access for companies that need to host their own data.
How much does Bitrix24 cost?
Prices checked on 31 October 2026 on Bitrix24's US pricing page, in US dollars, per organisation:
| Plan | Users included | Billed annually | Billed monthly |
|---|---|---|---|
| Free | 1 to 2 | US$0 | US$0 |
| Basic | 5 | US$49 per month | US$69 per month |
| Standard | 50 | US$99 per month | US$144 per month |
| Professional | 100 | US$199 per month | US$289 per month |
| Enterprise | 250 and up | from US$399 per month | from US$579 per month |
Vibe+ versions of each plan add the app builder and REST API, starting at US$59 per month billed annually during a launch offer that runs until 10 December 2026. A 15-day free trial of the higher plans needs no credit card. Taxes may apply depending on your location.
What do users say about Bitrix24?
Bitrix24 is rated 4.1 out of 5 on G2 from more than 600 reviews at the time of checking. G2's review summary says users most often praise its team collaboration tools, the integrated task management, having many business tools in one place, and its flexibility.
The most common complaints on G2 are a steep learning curve because of the number of features, frustration that some features were removed or moved to higher plans, and lag or slowdowns during complex workflows.
When should you choose an alternative?
- You want a simpler, sales-only CRM. Look at Pipedrive or Close.
- You want a free CRM with a large app ecosystem. Compare HubSpot CRM or Zoho CRM.
- You want a visual board tool for both sales and projects. Read our monday CRM review.
For a wider comparison, read our list of the best CRM systems for SMBs or browse all CRM tools.
Key features
- CRM. Leads, deals, contacts and companies with sales pipelines, recurring deals, invoices, web forms and, on Professional, sales automation and call tracking.
- Tasks and projects. Tasks with Kanban and Gantt views on every plan, unlimited projects and boards from Standard, and time tracking on Professional.
- Collaboration. Team chat, video calls, shared calendars and file storage in the same workspace.
- Sites and stores. A website builder for landing pages and online stores connected to the CRM.
- CoPilot and Vibecode. CoPilot is the built-in AI assistant; Vibecode, on Vibe+ plans, builds custom apps from a prompt.
- Self-hosted edition. An on-premise version with source code access is sold separately for companies that want to host it themselves.
Bitrix24 pricing
| Plan | Price | Notes |
|---|---|---|
| Free | US$0 | The plan card says free for 1 to 2 users; 5 GB storage, basic CRM (deals and contacts), tasks with Kanban and Gantt, shared calendars, chat and video calls |
| Basic | US$49 per organization per month billed annually, or US$69 billed monthly | Includes 5 users, 24 GB storage, sales pipelines, recurring deals, online payments, email, WhatsApp and telephony integration, AI for everyday work |
| Standard | US$99 per organization per month billed annually, or US$144 billed monthly | Includes 50 users, 100 GB storage, unlimited leads, invoices and estimates, web forms, e-signature, unlimited projects and boards |
| Professional | US$199 per organization per month billed annually, or US$289 billed monthly | Includes 100 users, 1 TB storage, sales automation, call tracking, email marketing, analytics, time tracking, RPA and HR tools |
| Enterprise | From US$399 per organization per month billed annually, or US$579 billed monthly (250 users) | Tiers from 250 to 10,000 users; adds branch accounts, centralised management, encryption at rest and priority support |
| Vibe+ plans | From US$59 per organization per month billed annually (Basic Vibe+, launch offer), or US$89 billed monthly | Each tier with the Vibecode app builder, unlimited Market apps and REST API; launch discount valid 1 September to 10 December 2026 for 12-month subscriptions |
Bitrix24 FAQ
Is Bitrix24 free?
Yes. Bitrix24 has a free plan with a basic CRM, tasks, calendars, chat and video calls. On 31 October 2026 the plan card said it is free for 1 to 2 users, while the pricing FAQ still said the free plan allows an unlimited number of users. Telephony and Market apps need a paid plan.
How does Bitrix24 pricing work?
Bitrix24 charges a flat price per organisation, not per user. Each plan includes a user limit, for example 5 users on Basic, 50 on Standard and 100 on Professional. Annual billing costs about 30 percent less than monthly.
Does Bitrix24 have a free trial?
Yes. Bitrix24 offers a free 15-day trial of most features on its higher plans, activated inside your account, with no credit card required.
Can I host Bitrix24 on my own server?
Yes. Bitrix24 sells an on-premise edition with full access to the source code and API, aimed at larger companies.