Sales Loves Marketing
- Best for
- Small and mid-size sales teams that want an easy CRM with phone and email built in at a low entry price
- Starting price
- $9 per user per month, billed annually
- Free plan
- ✗ No
- Free trial
- ✓ Yes
Freshsales is the sales CRM from Freshworks. It gives reps a drag-and-drop deal pipeline, built-in chat, email and phone, and Freddy AI, which highlights the leads and deals most likely to close. Paid plans start at $9 per user per month on annual billing.
Who is Freshsales for?
Freshsales suits small and mid-size sales teams that want a CRM that is quick to learn and that handles calls and email without extra tools. It also fits companies already using other Freshworks products, such as Freshdesk for support. Very large sales organisations with complex processes, or teams that need deep custom reporting, often compare it with more configurable CRMs.
What are Freshsales' main features?
Pipeline and contact management
Deals sit on a Kanban board you can rearrange by dragging cards between stages. Contacts move through lifecycle stages, and custom fields let you track what matters to your sales process. Basic workflows automate routine updates on every plan.
Chat, email and phone
The Growth plan already includes chat, email and phone, so reps can contact leads and log the conversation from the CRM. Email templates help with repeated messages.
Freddy AI
Freddy AI is Freshworks' AI layer. In Freshsales it highlights the best leads and deals, uses intent scores to show where to focus, gives deal recommendations and can draft emails. A separate Freddy AI Agent, a chatbot, is a paid add-on.
Scoring, sequences and territories
The Pro plan adds contact scoring, deal insights, custom sales activities, sales sequences for automated follow-up and territory management. Enterprise adds forecasting insights, field-level permissions, custom modules, a sandbox for testing changes and audit logs.
How much does Freshsales cost?
Prices checked on 31 October 2026 on Freshworks' pricing page, in US dollars:
| Plan | Billed annually | Billed monthly |
|---|---|---|
| Growth | $9 per user/month | $11 per user/month |
| Pro | $39 per user/month | $47 per user/month |
| Enterprise | $59 per user/month | $71 per user/month |
Add-ons cost extra: branded documents at $19 per user per month and the Freddy AI Agent at $49 per 100 sessions. The plan cards show no free plan. A 21-day free trial of the full CRM needs no credit card.
What do users say about Freshsales?
Freshsales is rated 4.5 out of 5 on G2 from more than 1,200 reviews at the time of checking. G2's review summary says users most often praise how easy and intuitive it is, the built-in calling and email, quick onboarding for new users and helpful customer support.
The most common complaints on G2 are missing lead management features, a feature set that sometimes needs extra tools, limits on templates and automation compared with competitors, a learning curve around reports and navigation, and limited customisation of reports and modules.
When should you choose an alternative?
- You want a free CRM to start. HubSpot CRM has a free plan.
- Your reps live on the phone and need power or predictive dialers. Compare Close.
- You want the simplest pipeline-first CRM. Look at Pipedrive.
- You need heavy customisation or an enterprise platform. See Zoho CRM or Salesforce.
- You want marketing automation from Freshworks too. See Freshmarketer.
For a wider comparison, read our list of the best CRM systems for SMBs or browse all CRM tools.
Key features
- Deal pipeline. Kanban views with drag-and-drop deal cards to plan and follow the sales process.
- Built-in chat, email and phone. Reps reach contacts by chat, email and phone from inside the CRM, included from the Growth plan.
- Freddy AI. Freshworks' AI highlights the best leads and deals, gives deal recommendations and can write emails.
- Contact scoring and sequences. The Pro plan adds contact scoring, deal insights and automated sales sequences.
- Territory management and forecasting. Pro adds territory management; Enterprise adds forecasting insights and custom modules.
- Workflows. Basic workflows on Growth automate routine steps such as updating records.
Freshsales pricing
| Plan | Price | Notes |
|---|---|---|
| Growth | $9 per user per month billed annually, or $11 billed monthly | For startups and SMBs; Kanban view, contact lifecycle stages, chat, email and phone, email templates, custom fields, basic workflows |
| Pro | $39 per user per month billed annually, or $47 billed monthly | Adds contact scoring, deal insights, custom sales activities, territory management and sales sequences |
| Enterprise | $59 per user per month billed annually, or $71 billed monthly | Adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs |
| Add-ons | Branded documents $19 per user per month; Freddy AI Agent $49 per 100 sessions | Available on every plan |
Freshsales FAQ
How much does Freshsales cost?
On 31 October 2026 Freshworks listed Growth at $9, Pro at $39 and Enterprise at $59 per user per month billed annually. Monthly billing costs $11, $47 and $71.
Does Freshsales have a free plan?
The plan cards on the pricing page show no free plan, although the page's search description still mentions one. Freshsales offers a 21-day free trial of the full CRM with no credit card required.
Does Freshsales include phone calling?
Yes. Freshworks lists chat, email and phone on the Growth plan, the cheapest paid plan, so reps can call and email contacts from inside the CRM.
Does Freshsales include AI?
Freddy AI insights are part of Freshsales and highlight leads and deals and help write emails. The Freddy AI Agent, a chatbot for websites and messaging, is a paid add-on at $49 per 100 sessions.