Sales Loves Marketing
- Best for
- Startups and small businesses that want CRM, marketing automation and support in one low-cost tool
- Starting price
- $11.04 per user/month (2-year billing)
- Free plan
- ✓ Yes
- Free trial
- ✗ No
EngageBay is an all-in-one CRM for small businesses. It puts a sales CRM, email marketing automation, landing pages, a help desk and live chat in one tool, and its free plan covers up to 15 users.
EngageBay pitches itself as a cheaper alternative to the big marketing suites. You can buy the whole stack or only the part you need: Marketing Bay, CRM & Sales Bay or Service Bay.
Who is EngageBay for?
EngageBay fits startups and small businesses that want one system for leads, deals, email campaigns and support tickets, without paying enterprise prices. A small team can run on the free plan, and a growing team can move to paid plans as its contact list grows.
Larger companies with complex reporting needs or many integrations may find it limiting. Plans are capped by contacts, from 250 on the free plan to 10,000 on All-in-One Pro.
What are EngageBay's main features?
CRM and deal management
You manage contacts, companies and deals in pipelines with your own milestones, and see every interaction in a 360-degree contact view. Paid plans add multiple deal tracks, calling, predictive lead scoring and sales automation. For background, read how a CRM system can help your business.
Appointment scheduling
The scheduler is built into the CRM. It syncs with your calendar, avoids double bookings and sends confirmations and reminders, so prospects can book a meeting without back-and-forth emails.
Email marketing and automation
EngageBay includes broadcasts, email sequences, more than 1,000 templates, landing pages and forms. Visual workflows automate follow-ups based on what contacts do. Read more on lead nurturing.
Sales team tools
Email tracking, proposals and calling come on the sales plans. Growth adds a leaderboard to compare reps, and Pro adds an auto dialer, call scripts, call recordings and goals.
Help desk and AI chatbot
Service Bay offers a free help desk with ticketing and live chat. An AI chatbot can answer customer questions using your own knowledge base, files and links.
How much does EngageBay cost?
Prices checked on 31 October 2026 on EngageBay's pricing pages, in US dollars per user per month:
| Plan | 2-year billing | Yearly | Monthly | Contacts |
|---|---|---|---|---|
| Free | $0 | $0 | $0 | 250 |
| CRM & Sales Basic | $11.04 | $11.95 | Billed yearly | 500 |
| CRM & Sales Growth | $42.49 | $45.99 | $49.99 | 3,000 |
| CRM & Sales Pro | $67.99 | $73.59 | $79.99 | 5,000 |
| All-in-One Basic | $12.74 | $13.79 | Billed yearly | 500 |
| All-in-One Growth | $55.24 | $59.79 | $64.99 | 5,000 |
| All-in-One Pro | $101.99 | $110.39 | $119.99 | 10,000 |
The free plan needs no credit card, and EngageBay offers free migration from another platform. There is no separate free trial listed; the free plan serves that purpose.
What do users say about EngageBay?
EngageBay is rated 4.6 out of 5 on G2 from 800 reviews at the time of checking. G2's summary says users like its ease of use, the time saved by automation, quick and helpful support and having CRM, email and automation in one place.
The most common complaints on G2 are missing features such as email threading, limited and shallow reporting, limited mobile functionality and too little customization for landing pages and workflows.
When should you choose an alternative?
- You want a larger ecosystem and more integrations. Compare HubSpot CRM.
- You mainly need a sales pipeline. Look at Pipedrive.
- You want stronger email marketing automation. Try ActiveCampaign.
See our list of CRM systems for small businesses or browse all CRM tools.
Key features
- Contact and deal management. Contacts, companies, deal pipelines with custom milestones, tasks and a 360-degree contact view.
- Appointment scheduling. A built-in scheduler that syncs with your calendar, avoids double bookings and sends confirmations and reminders.
- Email marketing and automation. Broadcasts, sequences, 1,000+ templates, landing pages, forms and visual automation workflows.
- Sales tools. Email tracking, calling, proposals, leaderboards for sales teams and an auto dialer on the top plan.
- Help desk and live chat. Ticketing, canned responses, live chat and an AI chatbot trained on your own knowledge base.
- Reporting. Dashboards on every plan, with custom reports on the Pro plans.
EngageBay pricing
| Plan | Price | Notes |
|---|---|---|
| Free | $0 | Free for up to 15 users and 250 contacts. Includes CRM, deals, tasks, appointment scheduling, email marketing, landing pages, help desk and live chat. |
| CRM & Sales Bay Basic | $11.04 per user/month billed every two years, or $11.95 billed yearly | 500 contacts and companies, multiple deal tracks, calling, predictive lead scoring and third-party integrations. |
| CRM & Sales Bay Growth | $42.49 per user/month billed every two years, $45.99 yearly or $49.99 monthly | 3,000 contacts, email scheduler, leaderboard, multi-currency, sales automation, products and proposals. |
| CRM & Sales Bay Pro | $67.99 per user/month billed every two years, $73.59 yearly or $79.99 monthly | 5,000 contacts, auto dialer, proposal analytics, role management, call recordings, call scripts and goals. |
| All-in-One Basic | $12.74 per user/month billed every two years, or $13.79 billed yearly | Marketing, CRM and service tools with 500 contacts, SMS marketing, web pop-ups and lead scoring. |
| All-in-One Growth | $55.24 per user/month billed every two years, $59.79 yearly or $64.99 monthly | 5,000 contacts, marketing automation, push notifications, A/B testing, service automation and proposals. |
| All-in-One Pro | $101.99 per user/month billed every two years, $110.39 yearly or $119.99 monthly | 10,000 contacts, web analytics, SSO, role management, custom reporting, a dedicated account manager and phone support. |
EngageBay FAQ
Is EngageBay really free?
Yes. EngageBay has a free plan for up to 15 users with 250 contacts, CRM, email marketing, landing pages, a help desk and live chat. No credit card is needed.
How much does EngageBay cost?
On 31 October 2026 the CRM & Sales Bay started at $11.04 per user per month billed every two years, and the All-in-One suite at $12.74. Monthly billing costs more, and Growth and Pro plans add contacts and features.
Is EngageBay a HubSpot alternative?
EngageBay positions itself as an affordable alternative to HubSpot, with CRM, marketing automation and a help desk in one tool. HubSpot has a bigger ecosystem, while EngageBay mainly competes on price for small businesses.
Does EngageBay have sales gamification?
It has leaderboards for sales teams from the CRM & Sales Bay Growth plan, plus goals on the Pro plan.