Sales Loves MarketingCustomer support tools we cover
12 tools
DriftA former conversational marketing platform that used live chat and chatbots to qualify B2B website visitors for sales.
EngageBayAn all-in-one CRM for small businesses that combines sales CRM, email marketing automation and a help desk, with a free plan for up to 15 users.
FreshchatFreshworks' customer messaging tool for live chat, AI chatbots and conversations on web, mobile apps, social messengers and text.
FreshworksA software company that sells AI-powered IT service, customer service and CRM products, led by Freshservice and Freshdesk, with Freddy AI built in.
GmeliusA Gmail-based workspace with shared inboxes, team email tools and AI agents that sort, draft and route email for the team.
HelpCrunchA customer communication platform with live chat, AI agents, a shared inbox, a knowledge base, popups and email campaigns in one place.
InsightlyA CRM for growing businesses that tracks leads and deals and turns won deals into projects, with an AI Copilot built in.
IntercomA customer service platform that combines a helpdesk for human agents with Fin, an AI agent that answers customers across chat, email, phone and more.
MissiveA shared inbox and team chat app for teams that run on email, with SMS, WhatsApp and social messages in the same place.
SugarCRM (now SugarAI)A customisable B2B CRM for mid-size and large companies, now sold as SugarAI, with AI guidance for sellers and links to ERP purchase data.
SurveySparrowA survey and customer feedback platform with conversational surveys, NPS and CX tools, and AI that analyses the answers.
TotangoA customer success platform for B2B post-sales teams, whose company renamed itself Odie in 2026 and now sells an AI customer knowledge engine.