Sales Loves Marketing
- Best for
- Small and mid-sized SaaS and ecommerce teams that want live chat, support and customer messaging in one affordable tool
- Starting price
- $12 per month, billed yearly (Basic)
- Free plan
- ✗ No
- Free trial
- ✓ Yes
HelpCrunch is a customer communication platform. It combines live chat, AI agents, chatbots, a shared inbox, a knowledge base, popups and email campaigns, so one team can support customers and engage leads from the same place.
It started as a live chat and help desk tool and now adds AI agents that answer questions from your own help content.
Who is HelpCrunch for?
HelpCrunch suits small and mid-sized SaaS, ecommerce and service businesses that want chat, support and customer messaging without paying for several tools. It also fits mobile apps, thanks to its iOS, Android and React Native SDKs.
Large support teams with complex ticketing and reporting needs may outgrow it. Teams that only need email newsletters will find a dedicated email tool simpler.
What can you use HelpCrunch for?
Customer support
Live chat on your website and in your app, plus WhatsApp, Instagram and other messengers, all land in one shared inbox. A knowledge base lets customers solve problems themselves, and you can show articles inside the chat widget. On Pro and Unlimited, AI agents answer common questions using your help articles and custom answers.
Lead generation and sales
Auto messages and popups start conversations with visitors based on what they do on your site. Chatbot flows ask qualifying questions around the clock, so sales only talks to promising leads. Read more on lead generation.
Customer engagement
You can send one-off newsletters and automated email sequences to keep users active, for example during onboarding. Email volume is limited by plan, and only Unlimited includes emails by default.
Integrations and developer tools
HelpCrunch offers a REST API, a JavaScript API, webhooks and integrations with other tools, and the AI editor helps agents write replies and help articles.
How much does HelpCrunch cost?
Prices checked on 1 November 2026 on HelpCrunch's pricing page, in US dollars, for one team member:
| Plan | Billed monthly | Billed yearly (per month) | Main limit |
|---|---|---|---|
| Basic | $15 | $12 | 1 widget, 3 auto messages and popups, no emails or AI agents |
| Pro | $25 | $20 | 5 widgets, 5 AI agents, 50 AI conversations |
| Unlimited | $620 | $495 | Unlimited team members, 50,000 emails |
Adding team members or emails raises the price on Basic and Pro. Extra AI conversations start at $29 per month for 100. HelpCrunch says every plan includes unlimited contacts and free migration from another tool. A 14-day free trial needs no credit card; there is no free plan.
What do users say about HelpCrunch?
HelpCrunch is rated 4.7 out of 5 on G2 from 240 reviews at the time of checking. G2's summary says users value its ease of use, the range of features for customer communication, reliable live chat and quick, helpful support during onboarding.
The complaints, mentioned less often, are limited customization of widgets and automation rules, chat that sometimes loads slowly, and pricing that adds up for small businesses once AI features are added.
When should you choose an alternative?
- You want a support platform built around an AI agent for larger teams. Compare Intercom.
- You want chat inside a wider help desk suite. Look at Freshchat or Zendesk.
- You want one inbox for many messaging channels. Try Trengo.
Browse more customer support tools.
Key features
- Live chat and messengers. A chat widget for your website and app, plus WhatsApp, Instagram and other messengers in one shared inbox.
- AI agents and chatbots. AI agents answer questions from your help articles and custom answers, and chatbot flows qualify leads around the clock.
- Knowledge base. Build a help center with an SEO-friendly editor, as a stand-alone site or inside the chat widget.
- Auto messages and popups. Trigger targeted chat messages and popups based on visitor behavior to capture leads.
- Email marketing. Send one-off newsletters and automated email sequences to your contacts.
- Mobile SDKs and API. iOS, Android and React Native SDKs for in-app support, plus a REST API, JavaScript API and webhooks.
HelpCrunch pricing
| Plan | Price | Notes |
|---|---|---|
| Basic | $15 per month billed monthly, or $12 per month billed yearly, for 1 team member | 1 widget, 3 auto messages, 3 popups, a single-language knowledge base and basic automation. No emails. |
| Pro | $25 per month billed monthly, or $20 per month billed yearly, for 1 team member | 5 widgets, 15 chatbot flows, 5 AI agents with 50 AI conversations a month, 25 auto messages and popups, a multilingual knowledge base and advanced automation. |
| Unlimited | $620 per month billed monthly, or $495 per month billed yearly | Unlimited team members, 50,000 emails, unlimited widgets, chatbot flows, AI agents, auto messages and popups, and 100 AI conversations a month. |
| AI extensions | From $29 per month for 100 extra AI conversations | Extra AI conversations and AI data sources can be added to Pro and Unlimited, with 20% off when billed yearly. |
HelpCrunch FAQ
How much does HelpCrunch cost?
On 1 November 2026 Basic cost $15 per month and Pro $25 per month for one team member, billed monthly, or $12 and $20 billed yearly. Unlimited cost $620 per month, or $495 billed yearly. Prices rise with extra team members and email volume.
Does HelpCrunch have a free trial?
Yes. HelpCrunch offers a 14-day free trial with no credit card required. There is no free plan.
Is HelpCrunch an Intercom alternative?
HelpCrunch positions itself as one, with live chat, AI agents, a knowledge base and email campaigns at a lower entry price. Intercom puts more weight on its AI agent and larger support teams.
Does HelpCrunch limit contacts?
HelpCrunch says all plans include unlimited contacts. Plans differ in team members, emails, widgets, AI conversations and automation limits.